About Family Mediation

Home » Family Mediation

Family Mediation

If you need help making day-to-day care plans for your children following a separation, then the Family Works Resolution Service may be able to help you. At FWRS, we will help you make the arrangements which are the best for your children, the other parent, and you, without the need to go to court.

Steps to Family Mediation

Steps to Family Mediation – NZSL

Stage 1

Familiarizing  Yourself with the Process

Once you ring us, one of our friendly service centre coordinators will talk with you through the Family Dispute Resolution process.

  • It takes 15-20 minutes.
  • You will be given the Terms of Family Mediation document to read prior to your Pre-Mediation Meeting.
  • This stage is free whatever your income is.

Stage 2

Discussing Your Situation

A Family Mediator will meet you for up to an hour – normally around 30 minutes.

  • Conducted through phone, Facebook, Skype, or Face Time.
  • A translator will be provided if you need one.
  • Meetings available Monday through Friday up to 7pm, and Saturday morning from 9am-1pm.
  • This stage is free whatever your income is.

Stage 3


You will have a one-one-one coaching session with a qualified coach where you can get some tips on how to approach the other party and how to communicate your thoughts and feelings effectively.

  • Coaching session is optional but highly recommended.
  • Runs for 60 minutes or less.
  • Conducted through phone, Facebook, Skype, or Face Time.

Stage 4

Family Mediation Meetings

With your Family Mediator in attendance, you and the other party will be invited to sit in the same room (unless safety is a concern) and discuss the issues. The Family Mediator will help you to have a productive session, working towards an agreement.

  • First meeting usually takes 2 hours. Subsequent meetings may be of different duration.
  • A child consultant may be appointed to meet individually with your children to ensure that their thoughts and feelings are conveyed in the mediation sessions.
  • If any of the parties are eligible for public funding, child consultation is free.

At the final family mediation meeting, all parties will be asked to sign the outcome agreement. You will receive a Family Court document confirming the outcome of your Family Mediation a few days later.

廣東話 (Cantonese)

普通话 (Mandarin)

Te Reo (Maori)

NZSL (NZ Sign Language)




Subscribe to the FW Resolution Service newsletter